Important: Please note that our softwares only works on Windows. It doesn’t work with Mac or Linux.
details on our services, select one from the list below or go directly to the appointment button if you are already know how it works:
- Technical support
- Regular installation
- Transfer or move software (new computer)
- Network install
- Terminal server install (T.S.)
Technical support
You can book a technician if you have a computer problem (error code, crashing software, etc. Choose the “Technical Support” service when making an appointment to request it.
For any urgent technical support (less than 24 hours), please contact us by phone at (450) 430-4486 or 1-800-567-4466.
Regular install
Dimensions Windows and Doors offers a free quoting and ordering software products for their clients.
The Estimateur Dimensions is software that allows you to create quotes and place your orders on your computers, then send them to us by Internet or by fax. During its installation, no other softwares is installed, no data on your computer is modified or recovered. It does not modify the files or software already present at any time, nor does it damage them. The software is also virus and spyware free. Dimensions Windows and Doors will not modify the configuration of your antivirus in any way. This one not being under our responsibility, we will not be able to carry out modifications there if ever this one harms the use of our software.
The installation is done remotely and on appointment only. If you wish to obtain it, we invite you to fill out the booking form and choose “Regular installation” as the desired service.
Computer replacement / Moving the software
If you already have a working software and want to move it to a new computer, we can help you do that. If you feel comfortable copying files, we can also send you an easy-to-follow procedure to doing it yourself.
You only have to select “Transfer or move software” service while making your appointment.
Network setup
Dimensions Windows and Doors proposes to their customers to connect the Estimator software together, in network. This type of installation allows customers to centralize quotes so that quotes are accessible from any workstation with the Estimator. It also allows users to use any workstation with our software and have their submissions available.
Requirements
For us to be able to setup this network system, you first need to have your computers to be connected to the same network. You also need to contact your IT department so they can be able to create a common network drive for you (for example a Z: drive or any other letter) identical on each of the workstations and which will point to the same place on your network. If you are unsure what this is, your IT department can help you with this. This must be done before making your request and cannot be done by us as we cannot modify your IT infrastructure.
Next, take note of all your users with their passwords so that we can centralize them in this installation. It will also be needed while filling the booking request.
IMPORTANT NOTE: If you wish to install our software to link other stores or branches (via a VPN network), please note that we cannot guarantee the stability and speed of the software if the Internet speed on all your sites are not at least more than 50 Mbits.
It is possible to make this request by choosing the “Networking” service in the booking form.
Terminal server version (T.S.)
Software installation for for terminal servers are not the same as regular or network installation. This is a special version adapted to RDP-type remote connections.
For an installation of this type, you must first go through your IT department. Tey are the one with who we will work to set this up because it requires access to your company’s servers.
If you are from the customer’s IT department, then you can make an appointment by clicking the booking button and choose the “Terminal server install (T.S.)” service.
